POLICY
Refund Policy
Last Updated 7 August 2026 · Version 1
The short version
Do Module 1. If the course isn't what I've described, every dollar comes back. No forms, no phone call, no convincing me. That's the whole policy.
The rest of this page is the detail, in case you want it.
THE MODULE 1 GUARANTEE
You have until the end of Week 2 to complete Module 1 and decide.
If you complete Module 1 and decide the program isn't right for you, email me at contact@the-cynergy-collective.com before the end of Week 2 and ask for a refund. You'll get the full amount you paid, back to the card you paid with, within 10 business days.
I will not ask you to justify it. I will not put you through a retention call. I may ask one optional question about what didn't fit, because it helps me build a better course, and you are free to ignore it.
Why Module 1 is the condition. Module 1 is where you see how the course actually works: the sequence, the pace, the format, the way I explain things. It's the honest test of whether this suits your brain. Asking you to complete it is not a hurdle designed to make refunds harder. It's the minimum needed for you to make a real decision instead of a nervous one.
If a low-capacity week means you can't get through Module 1 by the end of Week 2, email me before the deadline and I'll extend it. No need to explain why.
AFTER WEEK 2
After the end of Week 2, the founding cohort fee is non-refundable, because your place was held for you and the cohort is capped at twelve.
This does not affect your rights under the Australian Consumer Law or any consumer protection law that applies where you live. See "Your statutory rights" below.
IF YOU’RE NOT SELECTED
Applying costs nothing. If you apply and are not offered a place, you are not charged. You only pay after you're offered a place and accept it.
THE COACHING ROOM
The Coaching Room is a monthly subscription. Cancel any time from your account, or by emailing me.
Cancelling stops the next payment.
You keep access until the end of the month you've already paid for.
Part-months are not refunded, because you had access for the month.
If a payment goes through after you've cancelled, that's my error, and I'll refund it in full.
FREE RESOURCES
Where Do I Start?, The AuDHD Business Brief, and anything else I give away free cost you nothing, so there is nothing to refund. You can unsubscribe from any email at any time using the link at the bottom.
YOUR STATUTORY RIGHTS
Nothing in this policy limits, excludes or modifies your rights under the Australian Consumer Law.
Under the Australian Consumer Law, services come with guarantees that cannot be excluded. You are entitled to a remedy if a service is not supplied with due care and skill, is not fit for the purpose I described, or is not delivered within a reasonable time. Depending on how serious the problem is, that remedy may be a refund, or having the problem fixed.
If you live outside Australia, you may also have rights under the consumer law where you live. This policy does not take those away either.
The Module 1 guarantee above is something I offer voluntarily, in addition to those rights. It is not a replacement for them, and using it is not a condition of them.
A FEW PRACTICAL THINGS
Currency. Prices are in US dollars. Your bank or card issuer may charge a currency conversion fee, and that fee is theirs, not mine. I refund the US dollar amount you paid. If the exchange rate has moved between purchase and refund, the amount landing in your account may differ slightly. That part is outside my control.
How refunds are paid. Back to the original payment method, always. I can't refund to a different card or account.
How long they take. I'll process it within 5 business days of your request. Your bank then takes its own time, usually another 3 to 10 business days.
Chargebacks. If something's wrong, email me first. I'd rather fix it or refund it than have you fight your bank about it. A chargeback raised without contacting me first may result in access being suspended while it's resolved
Payment plans. If a payment plan is offered and you're on one, a refund under the Module 1 guarantee returns what you have actually paid so far, and cancels the remaining installments.
ASKING FOR A REFUND
Email contact@the-cynergy-collective.com with the email address you used to enroll.
Try Module 1. If you decide the course isn’t for you, contact me. You don't need a template, a subject line, or a reason. "I'd like a refund" is enough.